People Skills for UXers
We've developed an amazing set of skills for empathising with our end-users, but rarely if ever do we turn these techniques in the other direction: on our clients. Just the opposite in fact: we're much more likely to talk of our clients as idiots who don't 'get it' than as understandably stressed human beings pushed outside of their comfort zone.
This lack of empathy seems strange given our trade, and the fact that they have by far the most influence over whether our not our projects will be successful.
If we can learn to handle our stakeholders more empathetically then we can make better products for our users, and help our projects to run smoothly and successfully.
And that's what this event is all about.
Speaker details are below. More details on the each talk will be added soon.
Kevin O'Neill - The 7 habits of highly frustrating stakeholders
Kevin is a digital strategist at London Agency, Centigrade
Alison Coward - Talk title TBC
Alison is the founder of Bracket Creative, specialists in workshop facilitation and collaborative working
Matt Matheson - Talk title TBC
Matt is an associate consultant at NixonMcInnes, Improv comedy coach and sometime electronic music producer.